Customer Testimonials
Everyone was highly professional, courteous and attentive to our needs! Exceptional care by our salesman, Erick Martinez from start through end of purchase. Hats off to the service team who applied paint protection coatings to the vehicle and to Manny Cadavid, our BMW Genius. Working with Erick was such a pleasure and non eventful. A very positive experience with him!!
Helpful and timely assistance from service advisor and service in general ….would highly recommend to anyone
Shawn is the best service advisor in BMW Wesley Chapel. Really good dealer to get service at.
AVOID THIS DEALERSHIP AND BMW AT ALL COSTS.
We purchased a brand-new BMW X3, and the vehicle was broken FROM DAY ONE.
Let me be clear about that because we’ve now owned the vehicle for about two weeks. It didn’t break after two weeks. It was broken when BMW sold it to us.
What makes this even more unacceptable is that we’ve since learned this was a known issue to BMW before we ever purchased the vehicle. Yet we were sold the car at full price with absolutely no disclosure that there was a known problem.
We ... Read More DealerRater - Sep 9, 2026
I have experienced a very friendly relationship atmosphere at the BMW dealership in Wesley Chapel, FL. Andrew Powell was the salesman who leased me my 2021 BMW X3, bought it after the end of the lease. My last serviceman Mr Ryan was very friendly too. I am very satisfied with BMW staff. Thank you.
The absolute best dealership I have ever worked with! Their customer service is absolutely top-notch! Cannot say enough wonderful things about them!
Excellent facility with true professionals. Extremely knowledgeable with BMW automobiles. They worked in a timely manner and kept me informed of there progress with my car.
We had an appalling experience with this service department. We brought our vehicle in for an oil change and were told it would take 2.5 hours which was unreasonable, but we decided to wait.
Over 4 hours into waiting, service advisor Harley Kaelar walked up and said, "Congratulations, you’re my longest waiting customer today," as if wasting our entire day was a joke.
I took my keys and walked out. When I got inside my car, I found a technician's lighter left in my vehicle. Were employees smoking inside a customer's car?! When I confronted the service ... Read More DealerRater - Aug 28, 2026
Very disappointed with this dealership. I purchased a used vehicle that was not properly inspected before being sold. Within the first year, I had to replace the tires and brakes, and I later discovered that a routine maintenance inspection had not been completed. I contacted the dealership about these issues and never received a response. After purchasing three vehicles from this dealership, I expected better service. I will not buy from them again and cannot recommend them to others.
The service and waiting area were amazing clean. Staff was friendly, courteous and knowledgeable. Understood my needs.
Great service Harley made whole experience effortless Would recommend Wesley Chapel BMW service to others
BMW has professional service advisors. They were very courteous and helpful during the whole process
Erick Martinez provided excellent service at BMW Wesley Chapel. He was professional, helpful, and made the entire process smooth and stress‑free. Highly recommend working with him!
The worst SPAM experience of my life, these people are relentless and beyond annoying with endless marketing harassment. I've had to block every email, domain, and hopefully every phone number associated with the dealer. You can't even send an email to the GM without agreeing to accept SPAM !! Totally classless.
Purchased a vehicle from Wesley Chapel BMW.Salesman was great to deal with as I was there for a few hours getting to know the dealership and sales department. Recently brought the same vehicle I purchased there for service and the service advisor I had was professional and knowledgeable of the facility and BMW products,etc. So far they are doing a great job and meeting my expectations ,which is important.
I had to deal with an incompetent advisor and felt ripped off for my hard earned money. That is incredibly frustrating, especially at a luxury dealership that so many other customers have experienced price gouging.
Great service, friendly staffs. Explained my queries well. Fulfilled my request. I had a very good experience.
I had my car there for service and it was an excellent experience staff are friendly and I had to wait for it but the place is clean and spacious.Jose my advisor went through all the details with the car he is very helpful and knowledgeable.He was great.The mechanic will video what issues are there. I will go there for my next service appointment.
Easy to make the appointment. Service was quick and thorough. Service advisor was very professional.
Incompetent , lazy , disinterested in his job and lack of empathy regarding customer service. A person like this should be working with public. Extremely disrespectful conduct by ignoring the customer.
Shawn, Provided excellent customer service and took good care of us. It was a pleasure working with him.
Excellent service very attentive to details, always helpful and responsive . Quick turnaround and updates dauly
I had a great experience with the service department. The staff was professional, courteous, and kept me informed throughout the entire process. My vehicle was taken in on time, and the work was completed faster than expected.
Great service. Price was what I was told it would be. Comfortable waiting area. Friendly service advisor.
From start to finish the process, was smooth and well organized. The service on my vehicle was completed efficiently, and with attention to detail. The staff was very acknowledge and kept me updated every step of the way. I appreciate the professionalism and will definitely return for future service
Great team there at bmw. It is always a pleasure visiting that facility will be back
Patrick and team did a great job on the recent recall service with prompt status updates throughout. Exceptional service team!
RYAN DARNER IN SERVICE IS THE WORST PERSON TO EVER DEAL WITH. 0/5 Did nothing to help me with my car or to get me back on the road
brought my 528I 2011 vehicle to this location in Wesley Chapel for a 2nd opinion. The 1st shop had a problem with the DME/ECU there were some compatibility issues and programming. Because it was/is a older model i did not want to spend $$$ buying a new component. Stevon Budhu (Service manager) took on this challenge and totally understood my dilemma. He worked day and night keeping me informed the entire time. He finally came up with a solution that has the vehicle working 100%!! As a combat veteran i know the importance of MISSION 1ST and stephon displayed Professionalism and ... Read More DealerRater - Feb 13, 2026
Ryan at BMW Wesley Chapel has always met and exceeded my expectations. Ryan my service advisor continues to provide superior customer service and has been nothing but accommodating in each of my services including my latest service. Nothing but rave reviews. I will definitely request Ryan D as my service advisor for any needed services. Thanks Renee!
Perfect service Great atmosphere Nice people Good marketing Great management Little over priced Strong reputation BMW
This service dealership needs a review of its customer service policies from top to bottom especially its customer communication program
Every appointment at Wesley Chapel BMW is always overseen by James Whaley. I couldn’t be happier with his diligence in making sure I experience total satisfaction.
Jusvani is the best! He really took care of me with my 2026 BMW M440 and then went above and beyound for friends I refeard to him a few months after. I highly recommend him as well as this dealership.
Harley is the worlds greatest service person.. provided best solution for expensive proposition. Many thanks
Came in for an oil change/ brake fluid and had the pleasure of working with Patrick Eversull! Best advisor at BMW Wesley Chapel.
Great customer service and a very comfortable waiting area. Recommend the dealership highly and Dewayne
Patrick was great. Kept me informed of what was going on and gave great service. No hassle whatsoever.
I want to express my deepest appreciation for the outstanding service provided by Mr. Eric Martinez. I went for oil change and two weeks I purchased 2026 X3 30i. From the moment I walked into the dealership, he demonstrated professionalism, patience, and genuine care that went far above any expectations.
What truly stood out was how Mr. Martinez gave me the time and space I needed to make the right decision—without pressure, without rushing, and always with complete honesty. His ability to guide, inform, and support while still respecting the customer’s process is rare and invaluable.
I have purchased ... Read More DealerRater - Dec 3, 2025
Brought in my 2018 Infiniti Q70 sedan for an oil and filter change. From the moment I entered they were professional and would return.
Tomas is an incompetent Sales Manager who has made empty promises and failed to supervise one of his salesmen, Chantz. I’ll give a full accounting to include all details once I’ve had an opportunity to address this with the GM Casey Newton. Regardless, it doesn’t change my opinion as it relates to Tomas and Chantz lack of candor. More to follow!
It was very easy to schedule the appointment and make changes as I take I could not go that day. Service was good and completed on time as I was indicated.
Love the dealership. Always prompt and our service manager, Patrick Eversull is totally awesome. We will ask for him every time.
Excellent service. Very polite service rep .fast service . Also very good price for an oil change .
Fast service department. Knowledgable employees that understand and take care of customer needs. Clean facility.
Professional, courteous, personable sales team. Last Sunday 10/19/25 bought my BMW X6 40i here from Sachin Verma and Joe Nabors. If you are really interested in buying a new BMW do all your homework at other dealers and lastly come here to compare your other quotes. I'm willing to bet you will buy at this dealer. Sachin and Joe made my experience truly different from the others. Both made a great effort to earn my business, they meet my budget target and were a pleasure to negotiate with. Wesley Chapel dealership has a real nice multi level indoor showroom garage ... Read More DealerRater - Oct 26, 2025
Sachin Verma the sales associate was very courteous and attentive during my visit at the dealership. The finance team was helpful and not pushy re: financing with their lenders. My purchase was seamless, quick, and professional.
Thank you for a great fast service as usual. Everyone is welcoming and willing to help.
Great Service. Fast and reliable. Always go above and beyond to help with any issues.
Best dealer experience I had. Honesty, fairness and reasonable price start with. After 3rd rounds of negotiation in about 15 minutes deal had been made within my expectations. Special thank with respect to Joe Nabors /Sales Manager for made this deal easy and his help on the unexpected saving after agreed on the price also to Sachin Verma /Sales Advisor for following up and the nice hospitality. Highly recommend this place.
Tomas is THE REASON we went with bmw of Wesley chapel xxxx of a guy He works with you and you’re not just a number ! Period.
Clean, comfortable and courteous. Waiting time was appropriate and my vehicle was taken care of as assured.
The service was excellent.The atmosphere was extremely pleasant. I find the employees to be helpful and attentive Jose especially, he provides required information and guidance without being pushy.
Finance manager created a lien for bank loan that they did not issue. Can not trade or sell car now. So, I own the car, but state shows I have a lien. Went to trade the car and they said I can not trade it. Bank has no record of any loan, account, or lien on the car. Also other examples were they lied about the car sale. Stay away from this dealership
Great dealership Everyone was very professional the service was excellent the vehicle was done on time
BMW of Wesley Chapel truly sets the standard for what a service department should be like. To begin with, I had the pleasure of working with Harley Kaelar as my service advisor. I chose her after reading many reviews about the manner in which she deals with her customers and her trustworthiness. All of the reviews were spot on. Even though I had an appointment scheduled, she offered to have me bring the vehicle in as early as I wanted. Once I arrived, she greeted me as if we had been friends for a long time. She took her time ... Read More DealerRater - Jul 31, 2025
The service department was amazing! Truly helpful and authentic! Patrick helped me with an unusual situation and assured me all would be taken care of and it was. I highly recommend!
BMW of Wesley Chapel provided excellent customer service throughout my entire experience with them. James, in the service department, was exceptional and very courteous. I definitely would recommend this dealership in the future.
Dishonest and Unprofessional Experience
I had an extremely disappointing experience with BMW of Wesley Chapel. The car I was interested in was falsely advertised as a Certified Pre-Owned M Sport, which it wasn’t. After being told the deal would work with my payment budget, they ran my credit—then suddenly realized they miscalculated taxes, couldn’t certify the car without spending over $4,000, and the payment would be way higher than promised.
They admitted their mistakes but refused to honor the original terms or take any responsibility. I was left with a hard credit hit and no car—all because ... Read More DealerRater - Jun 27, 2025
I got a great service from Jose Irizarry, since the first moment that I arrive the do the service to my car, I recomend him 100%.
thank you for your service I appreciate your support taking care of my car they did a great job
They were very professional and kind. I would recommend them to others. Now that’s enough
Great service throughout! Quick check in and out. Communication was very good and was completely satisfied.
The team was absolutely brilliant, they accomplished timely and help with all my need. Thank you again
Excellent service department. Our advisor, Ryan Darner, is outstanding. He is one of the best I have worked with in our 35 years of owning BMW 3’s, 4, 5’s, 7, X5, Z3, and Z4M. I use your service department because of him.
Great service and always on top of the needs for the appointment. Very helpful and knowledgeable
BMW i4 went in for Condition Based Service with a scheduled appointment. The service bills for 1.3 hours but took over 3 hours to complete not including the complementary car wash. Car was left with grease marks on doors and handles, brake fluid was left on reservoir and inner fender well. Based on this appointment I would not recommend servicing electric vehicles at this dealership. The only positive review is of service advisor Harley was delightful to work with.
Patrick was great, very knowledgeable, professional, and follow through was great. I would highly recommend WC BMW Service.
I had a great experience with all staff very professional and courteous best BMW dealer so far
Harley was amazing and Casey was fantastic! These individuals are why I #1 bought my BMW and why I come back for service
I was able to book an appointment quickly after communicating that the check engine light came on. Great communication while my vehicle was in service.
BMW WESLEY Chapel, Tomas, Stebon and Jose Irizarry always take a good care of our BMW cars 2 for the last 4 years and always exceed our expectations with their exceptional service. They care and know our values as a customers
We went to BMW Wesley Chapel with the intent to purchase a 2022 X3 last weekend. We looked at a comparable white and black option, with the white fitting our price range but unfortunately ran into an irrelevant, open recall that we were told causes the dealership to fix before they are able to sell the vehicle.
I was weary telling the sales rep, Andrew that we would like to be the first ones notified when the recall was fixed, as that clearly shows a high interest in the car before making the purchase.
Fast forward six days later, and the ... Read More DealerRater - Apr 4, 2025
A special shoutout to Rafael Pena and Casey Newton they were absolutely fantastic! They took the time to understand my needs, answered all my questions with patience and expertise, and never made me feel pressured. Their professionalism, honesty, and friendly approach made the entire process smooth and stress-free.
Excellent Service. Ms. Harley is very efficient and helpful. Good company. Love the BMW cars.
James Whaley and Logan McCabe serviced my car. They were extremely professional and my car was serviced very quickly. Will return to Wesley Chapel BMW.
Was knowledgeable and effective. Knew the issue and solved it. Was very happy with service
Knowledgeable and friendly. Understood what the car needed. Explained other options in detail. Gave solution
Harley was outstanding!!! She was courteous, professional, and honest. Required repairs were explained in detail, including the cost, and her customer care was second to none!!!
jimmy was very helpful with visit -explaining work done and suggested work-set up recalls with a loaner car
They took a week more than expected, they use up almost the entire gas in my 2024 BMW X7 gas tank. It was full when I gave them and when I received the car the tank was empty. Then they told me they have used the car to test stuff. Test what. You know it takes one week running the cars long miles to drain gas that much. My nephew has also same experience with his 340 he left with them.
They also fired Javier or they told me he left BMW when I got there to take the car.
They were ... Read More DealerRater - Mar 6, 2025
The Representative, Jose Irrizzary was very welcoming, informative, and kept me in the loop regarding all concerns of my vehicle.
Harley was outstanding! Great customer service, exceeded expectations! She was very positive and professional, answered all questions, and delivered as promised!
BMW Wesley Chapel is the best dealership I have ever been to-sales,service and everyone I have dealt with exceptional!! Patrick especially helpful and knowledgeable. Thank you!!!
Needed two front tires replaced and had great experience with my advisor Patrick Eversull at BMW Wesley Chapel!
Great service from the time you arrive until your car is returned. Car was serviced quickly and explained
Terrible service. BMW Wesley Chapel just lost us as returning customers. We took our vehicle in for a nail in the tire. We luckily purchased the tire protection program when we bought the vehicle. We arrived at service at 10:30 and proceeded to wait 3 1/2 hours in the waiting room only to find out they were still waiting on “approval” from tire warranty. Nothing had been done to the car yet! We demanded a loaner car at this point.
Once we got home, one would expect to get a call stating that they had received approval….but no! No communication whatsoever! We ... Read More DealerRater - Jan 24, 2025
All of the staff of this dealership and service center are friendly, helpful, efficient, and professional!
My BMW430i convertible was serviced and completed in a timely manner. Great service and great advisors!
Service was excellent. Compared to Porsche this place is light years better. Very good job
Friendly service provider, took care of all my needs was transparent and communicated well service was exceptional
Great sales staff with no problems with the sale but afterwards trying to get any assistance with the add ons that they sell in the finance office, you’ll have a few birthdays while waiting. 4 phone calls, 2 voicemail and a request through thier website and yet I wait. 30 days have past and nothing. Based on this I can not recommend them.
Excellent customer service. Quoted before service is done. Good communication between technician anb client. Will use again
Top notch service! Patrick Eversull was super helpful and even helped me to fix the net behind my seat. He went above and beyond. Thank you Patrick!
Phenomenal experience - We Love BMW of Wesley Chapel. The sales representative Anthony and Finance Manager Tomas was transparent during our buying experience
Great atmosphere, wonderful selection of vehicles. My experience with their service department was top notch. I can’t say enough about how I was treated and valued as a customer.
Great customer service, Javier excellent provided excellent service. The price is much higher than others, didn’t offer senior discount or other discounts.
Drove 1 1/2 hours to compare a few cars shown on website. I was told 2 days earlier that cars were on lot. After arriving we were taken to see the cars which salesman could not find. He then stated that they were sold the day before. When I was leaving I saw one of the cars. I asked if we could see and was told keys were inside lock box and only service manager had key. This dealership should keep website inventory updated instead of using to drive leads. Would not recommend this dealership. Just to add an update. So now the ... Read More DealerRater - Nov 4, 2024
I can not say enough about the service at my dealership. It is always outstanding! The service team is professional and courteous. Each time I have come in, I am treated like a valued customer. Darryl helped me out, he went above and beyond and made me a very happy customer. I thank you, thank you for everything you do, and for the experience. You guys ROCK!!!! I would recommend this dealership Over & Over because I know that you take pride in what you do. That is not a common thing when going to any dealership. 10 stars 🌟 for you 🌟
Very friendly and courteous, performed the service on time, Very satisfied and would highly recommend them to my friends!
